The break-up is as follows:
Meal price – as per city and meal-time detailed above
Service Charge – city specific
Service Tax – city specific
VAT – city specific
Swacch Bharat Cess – 0.5%
Convenience fee – INR 50 per person

 

What is the convenience fee?
The convenience fee of INR 50 per person is the amount we charge customers to use our reservation portal to avail of the special Restaurant Week meal being offered at our partner restaurants. This is not adjusted against your bill at the restaurant, and is non-refundable in case of cancellations.

What does the Restaurant Week meal include?
Restaurant Week meals include three-course prix fixe menus with ample choice between vegetarian and non-vegetarian options in each course. The food is not unlimited portions, but the three courses add up to be a substantial meal. Please note that beverages are not included, and any additional items will be chargeable to you.
 
What is the RW Signature Appetiser/Main Course?
The RW Signature dishes are special offerings that the restaurant provides on the menu at an additional charge (city specific). The same will be served in lieu of the existing course and is not an additional course – hence, this will remain a three-course meal.

Can I cancel my reservation?
Yes, you can cancel your reservation up to 12 hours before the seating time. You can do so by logging in to your Restaurant Week account and visiting the ‘My Reservations’ tab.
We would appreciate if you could please cancel your reservation if you will not be able to attend.
 
Will I get a refund if I cancel in time?
If you cancel up to 12 hours prior to your seating time, you will be refunded the entire meal price + taxes within 21 working days. However, the INR 50 convenience fee per person is non-refundable, even if you cancel in time.
If you cancel within 12 hours of the seating time, you forfeit the entire amount paid online (meal price + taxes and convenience fee).
In case you have not received your refund within the stipulated time period, please write to us at [email protected] with the subject ‘Refund’. Please do state your Transaction ID as well (you would have received an email from [email protected] when you made the booking).
 

How can I switch my reservation? 
You can switch your reservation up to 12 hours before the seating time. You can do so by logging in to your Restaurant Week account, visiting the ‘My Reservations’ tab, and selecting the ‘Switch Reservations’ option against the relevant booking.

 

When will my waitlisted reservation get confirmed?

The nature of being on the waitlist is that you will be offered a table only if a guest who has a confirmed reservation cancels. Even though you have paid the meal price + applicable taxes and charges online for a waitlisted table, please wait to receive a confirmation of your booking. Arriving at the restaurant will not guarantee you a table.

A waitlisted reservation will only get confirmed in the following cases:

-    12 hours before the seating time: If a guest with a confirmed reservation cancels his booking online, then the first guest on the waitlist will be automatically confirmed

-    Within 12 hours of seating time: If a confirmed guest cancels their booking when the restaurant makes confirmation calls, the waitlisted diners will be contacted.

If you are on the waitlist, please do not enquire about your table until 2-4 hours prior to the seating, as the restaurant will only then have an idea of whether they can accommodate your table.

If your waitlisted table does not get confirmed, you will automatically be refunded the meal price + applicable taxes and charges paid online. This will be credited to your account within 21 working days.

 

My card has been charged but I have not received any email regarding my reservation. What do I do?
In case this occurs, please check your spam folders or, if using Gmail, the Promotions or Updates tab first. If you still cannot find any email, please log in to www.restaurantweekindia.com and to go to the ‘My Reservations’ tab.
If your reservation details are not displayed here, this is due to a rare situation and can occur in case of a network fluctuation at the external payment gateway at the time of confirming the transaction. In this case, please email us on [email protected] with details of the reservations - we will either try to reinstate the reservation depending on availability of tables, or will refund the amount back to you within 21 working days.

Can children be accommodated? Can they order from the a la carte menu?
Every restaurant has its own child policy. We urge you to check the restaurant profile on our website, which usually covers this information. In case this is not mentioned, please contact the restaurant regarding their child policy before making a reservation. Though most restaurants are happy to offer the a la carte menu in case your little one doesn't want the full three-course experience, please do confirm with them directly beforehand. Please note that if your child orders the Restaurant Week menu, you will be charged the full price.
 

How can I change the number of people for my reservation?
Please login to your Restaurant Week account. Under the 'My Reservations' tab, you can change the number of people next to the relevant reservation. If you are:
·      Increasing the number of people – you will have to pay the additional meal price + taxes for the extra diners directly at the restaurant
·      Decreasing the number of people – you will receive a refund of the corresponding amount within 21 working days. Failing this, please email us on [email protected] with your transaction ID (you would have received an email from [email protected] when you made the initial booking).

How many reservations can I make?
You can make a maximum of one reservation per restaurant. We would like all of you to visit each restaurant once, but only once so that others get a fair chance to try that restaurant.
Also, you can make only one reservation per seating - e.g. Only one Friday dinner is allowed. Other than this, any number of reservations is welcome!

Can I make offline reservations? Can I call directly to make a reservation?
No cheating! The website is essential to the concept of Restaurant Week as it is an administrative and logistical tool that assists individual restaurants to handle the large number of bookings they receive during the event. The website shows you the real-time availability and is therefore better for you too - plus, we're here for support in case you cannot get the required information from the restaurant!
 

What happens if I'm late?
It is up to the Restaurant's discretion whether they will entertain your reservation 15 minutes post your reservation time. Your table is likely to be given away if you are late - although this is the hospitality industry and we do try our best to please everyone.
 

Is there a dress code?
Yes, as this is a formal dining event, please dress appropriately. Shorts and open-toed shoes are not allowed for men. A smart casual dress code is preferred.

How do I contact you?
Please email us at [email protected]